What is Deepfake?

A deepfake is an AI-generated fake voice, video or photo that resembles a real person. Scammers use them to call in a manager's voice or show a fake colleague on a video call to obtain a transfer or access.

A few seconds of audio, from a video posted on social media for example, can be enough to clone a voice. Recognising a voice or face is no longer proof: you need an agreed verification procedure.

How to spot it

  • A call or video with an urgent, unusual financial request
  • Poor quality explained away as "technical problems"

What to do

  • Verify by calling back on a known number
  • Handle financial requests only through the agreed procedure

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